Your Privacy Matters at 5777but

When you use the 5777but platform — whether you are browsing as a guest, creating an account, making a deposit, placing a bet, or contacting our support team — we may collect certain categories of personal information about you. The type of information collected depends on how you interact with our platform and what features you use.

Information You Provide Directly

This is information you actively submit to us. It includes but is not limited to:

• Registration Data: Your full legal name, date of birth, email address, and Bangladeshi mobile number provided when creating your 5777but account.
• Identity Verification (KYC) Documents: Copies of your National Identity Card (NID), passport, or driver's licence submitted during the Know Your Customer verification process. Proof of address documentation may also be collected.
• Payment Information: Mobile banking account identifiers for bKash, Nagad, Rocket, and Upay transactions; bank account numbers for BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank, or other supported institutions; and card details for Visa or Mastercard payments where applicable. Full card numbers are never stored on our servers — payment processing is handled by our certified payment partners.
• Communications: The content of any messages you send to our customer support team via email at [email protected], including complaint details, dispute descriptions, and feedback.
• Responsible Gaming Preferences: Any deposit limits, session reminders, cooling-off requests, or self-exclusion applications you submit through your account settings.

Information Collected Automatically

When you visit or use the 5777but platform, we automatically collect certain technical and behavioural data. This includes:

5777but uses the personal data we collect for specific, legitimate purposes directly related to the operation of our platform and the delivery of a safe, fair, and enjoyable gaming experience for players in Bangladesh. We do not use your data for purposes that are incompatible with the ones described below.

• Account Creation & Authentication: To register your account, verify your identity, and authenticate your login sessions securely.
• Service Delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banks; to credit winnings and bonuses; and to provide access to all games and betting products on the platform.
• Age & Identity Verification (KYC): To confirm that all players are aged 18 or above and that account details are accurate, as required by our responsible gaming commitments.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance — all delivered in English on Bangladesh Standard Time.
• Responsible Gaming: To apply and monitor the deposit limits, session reminders, cooling-off periods, and self-exclusion settings you have configured, and to proactively identify accounts that may benefit from responsible gaming support.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall performance and user experience of the 5777but platform.
• Marketing Communications: To send you information about promotions, bonuses, and seasonal offers (such as BPL, IPL, Eid, and Pohela Boishakh promotions) where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].
• Legal Compliance: To meet any legal or regulatory obligations applicable to the operation of our platform, including responding to lawful requests from competent authorities.

5777but does not sell, rent, or barter your personal data to any third party. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose. All third parties with whom we share data are contractually required to maintain appropriate confidentiality and security standards.

Circumstances in Which Data May Be Shared

• Payment Processing Partners: We share relevant transaction data (your mobile banking identifier or card details) with our certified payment processing partners — including bKash, Nagad, Rocket, and Upay — solely to execute deposit and withdrawal instructions on your behalf.
• Game Providers: When you launch a game supplied by a third-party provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, a session token and minimal account data are passed to the provider's server to initialise and authenticate your game session. Game providers do not receive your full personal profile or payment details.
• KYC & Identity Verification Services: We may use a third-party identity verification service to authenticate the KYC documents you submit. These services process your documents under strict data processing agreements and do not retain your information beyond the verification purpose.
• Legal & Regulatory Authorities: We may disclose personal data in response to a lawful court order, government request, or regulatory inquiry where we are legally obligated to do so. We will, where permissible by law, notify affected users of such disclosures.
• Fraud Prevention Networks: In cases where fraudulent activity is suspected, we may share relevant account and transaction data with other platform operators or industry fraud-prevention bodies to protect the integrity of the wider online gaming ecosystem.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 5777but's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and given the opportunity to request account deletion before the transfer takes effect.

5777but uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to measure site performance, and to improve the overall quality of your experience. A cookie is a small text file stored on your device by your browser when you visit a website.

The following categories of cookies are used on the 5777but platform:

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings at any time. Most browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will prevent you from logging in to your 5777but account and using core platform features.

For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation. Commonly used browsers in Bangladesh include Google Chrome, Mozilla Firefox, Samsung Internet, and Opera Mini.

Protecting your personal data is a core operational priority at 5777but. We implement a range of technical and organisational security measures to guard against unauthorised access, alteration, disclosure, or destruction of your information.

Security Measures in Place

• Transport Layer Security: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols. The 5777but platform is accessible exclusively via HTTPS.
• Access Controls: Personal data is accessible only to authorised 5777but personnel who require it to perform their specific job functions. Access is role-based and logged for audit purposes.
• Password Storage: Account passwords are stored using industry-standard one-way cryptographic hashing algorithms. 5777but staff cannot view your password in plain text.
• Two-Factor Authentication: SMS OTP (one-time password) verification is available to all account holders and is strongly recommended. Enabling OTP significantly reduces the risk of unauthorised account access.
• Fraud Detection Systems: Automated monitoring systems continuously analyse account activity for patterns consistent with fraud, account takeover, and financial crime. Suspicious activity triggers an immediate security review.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Specific retention periods are as follows:

As a 5777but account holder, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] from your registered email address. We will acknowledge your request within one business day (BST) and complete it within five business days.

The 5777but platform integrates with a number of third-party services to deliver games, process payments, verify identities, and measure platform performance. When you interact with these services, data may be transmitted to and processed by the third-party provider in accordance with their own privacy policies.

5777but maintains data processing agreements with all third-party service providers. These agreements require them to process your data only for the specific purpose for which it was shared, to maintain appropriate security standards, and to delete or return your data at the conclusion of the processing relationship.

• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified providers receive session tokens and minimal account identifiers to initialise and authenticate game sessions. They do not receive your full identity profile or payment details.
• Payment Processors: bKash, Nagad, Rocket, Upay, and supported banking institutions receive only the transaction data required to execute your specific deposit or withdrawal instruction. Payment processors operate under their own regulatory frameworks and privacy policies.
• Identity Verification Providers: Third-party KYC services receive copies of your identity documents for the sole purpose of verifying their authenticity. Verified documents are not retained by the KYC provider beyond the verification window.
• Analytics Providers: Aggregated, anonymised usage data may be processed by platform analytics tools to help us understand site performance. No individually identifiable data is shared with analytics providers.
• Security & Fraud Prevention Tools: Automated security systems may share risk signals (such as IP reputation scores and device fingerprints) with fraud-prevention networks to protect all users of the 5777but platform.

5777but reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes to this policy, we will notify registered account holders by sending a notification to their registered email address at least seven days before the updated policy takes effect.

The effective date of the current version of this Privacy Policy is stated at the top of this page and in the hero section above. We recommend that you review this page periodically to stay informed about how 5777but handles your personal information. Continued use of the platform after the effective date of a revised policy constitutes your acceptance of the updated terms.

How to Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or the way 5777but handles your personal data, our dedicated support team is available to assist you. All privacy enquiries are handled in English and responded to within five business days on Bangladesh Standard Time (BST, UTC+6).

• Email: Send your privacy request or enquiry to [email protected] with the subject line "Privacy Enquiry — [Your Account Username]".
• Support Hours: Our team is available 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Victory Day (December 16), Independence Day (March 26), Eid al-Fitr, Eid al-Adha, and Pohela Boishakh.
• Response Time: Acknowledgement within one business day; full resolution within five business days for standard requests. Complex requests involving large data exports or legal review may take up to 15 business days — we will inform you if this applies to your case.
• Responsible Gaming Requests: If your privacy request relates to a self-exclusion, account closure, or responsible gaming matter, please also visit our Responsible Gaming page for additional guidance and tools.